CatchDrip – Refund & Return Policy
Last Updated: 18 November 2025
Thank you for shopping with CatchDrip. We want you to have a smooth and satisfying experience with every purchase. If something isn’t right, we’re here to help.
1. Eligibility for Returns
You can request a return under the following conditions:
- The return is initiated within 7 days of delivery.
- The product is unused, unwashed, and undamaged.
- All original tags, packaging, and accessories are intact.
- The product is not a part of our non-returnable items list (see below).
If the item fails these checks, we may decline the return.
2. Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned:
- Innerwear
- Socks
- Accessories (caps, jewelry, etc.)
- Sale/clearance items (unless defective)
3. Return Process
a. Initiating a Return
To begin your return, email us at support@catchdrip.com with:
- Order ID
- Item(s) you want to return
- Reason for return
- Photos of the product (if defective or damaged)
b. Pickup / Drop-off
Once approved:
- We will arrange a reverse pickup from your address if available.
- If pickup is unavailable at your pincode, you may need to self-ship to the address provided by our support team.
4. Refunds
Refunds are processed once we receive and inspect the returned item.
a. Refund Mode
Refunds will be issued as:
- Store Credit (processed fastest)
- Original Payment Method (5–7 business days after approval)
b. Deductions
- Shipping fees and COD charges (if any) are non-refundable.
- If a reverse pickup fee applies, it may be deducted from the refund.
5. Exchanges
We offer size exchanges for eligible products based on stock availability.
Exchange conditions:
- Item must meet all return eligibility criteria.
- Only same product, different size or color (if available).
If the requested variant is unavailable, a refund or store credit will be issued.
6. Damaged or Defective Items
If you receive a damaged, defective, or wrong item:
- Notify us within 48 hours of delivery.
- Provide photos/videos for verification.
We will arrange a replacement or full refund.
7. Order Cancellations
- Orders can be cancelled before shipment only.
- Prepaid orders will be refunded to the original payment method.
- Once shipped, the order cannot be cancelled but can be returned after delivery.
8. Self-Shipping Rules
If you self-ship a return:
- Use a reliable courier service.
- Share the tracking ID with us.
- Shipping costs will be reimbursed only for defective/wrong items.
9. Contact Us
For any return or refund queries:
We’re always here to help you have the best experience with CatchDrip.